Turn Your Domain Expertise into Actionable Recommendations
Boost customer engagement with Elevatespot an AI Chatbot Development in Singapore. Build Smart WhatsApp Business chatbots and API to automate support, increase sales, and enhance customer experience.
In today’s digital-first world, businesses are transforming their domain expertise into actionable insights powered by conversational AI. Among all available platforms, WhatsApp stands out—with its massive user base and rich interaction features—as an ideal channel for delivering such personalized, high-impact recommendations.
1. Embed Your Domain Expertise
Take the example of the Virtual Agronomist—a chatbot that transforms agronomists’ knowledge in soil fertility and crop-condition analysis into an AI-powered recommendation engine.
Farmers simply upload photos and GPS coordinates of their farms. The system then combines this input with satellite data and expert agronomic models to deliver tailored advice on fertilizer type, dosage, and crop selection for each specific plot.
(Source: iAfrica.com)
2. Demonstrate Real ROI
Within three years of implementation, farmers like Henry Gichobi saw yields rise from 63 to 113 bags per hectare—nearly doubling productivity.
This tangible ROI transformed initial skepticism (“too much fertilizer doesn’t help”) into widespread enthusiasm and trust in data-driven recommendations.
3. Use Channels Your Customers Already Love
Deploy your expertise-driven AI assistants on WhatsApp, Facebook Messenger, Instagram, or your website—meeting your customers where they already are.
If WhatsApp-delivered domain recommendations can help farmers grow more crops, imagine how similar intelligence could empower your B2B or B2C customers to make smarter, faster decisions.
Delivering Domain Expertise via WhatsApp
Engati, recognized as Meta Tech Partner of the Year 2024, enables organizations to turn specialized knowledge into personalized WhatsApp experiences powered by Generative AI and agentic workflows.
Key Capabilities:
Personalized Messaging: Leverage AI to craft messages aligned with each customer’s preferences and behavior, driving stronger engagement and satisfaction.
Conversational Commerce: Allow customers to move seamlessly from inquiry to product discovery, purchase, and payment—without leaving WhatsApp.
Advanced Analytics: Track and analyze interaction data to refine customer journeys and improve conversion rates.
Automated Cart Recovery: Reconnect with customers through timely reminders that reduce abandonment and increase sales.
Case Study: Dermalogica’s Success with WhatsApp
Dermalogica, a global skincare brand, used WhatsApp to deliver personalized skincare consultations—translating expert recommendations into real-time customer engagement.
Their WhatsApp campaigns outperformed email between January and July 2024 with:
1.7× higher revenue
1.9× higher open rates
5× higher click-through rates
(Source: Meta Business Case Study)
Extend Your Expertise, Expand Your Impact
Delivering your domain expertise through conversational channels like WhatsApp not only scales your knowledge but also enhances customer satisfaction and boosts revenue.
When customers see measurable ROI, their trust and engagement naturally grow—fueling repeat business and long-term loyalty.
Curious how this could work for your business?
Schedule a no-obligation exploration call today: https://calendly.com/nag-elevatespot